Patient Information
What to Expect at Your Pet's Veterinary Appointment
We want your cat's or dog's appointment with us to be a relaxed and pleasant experience. Knowing what to expect at your first appointment can help make the process easier for both you and your cat or dog.
When scheduling your first visit, tell our receptionist if you want to introduce your dog or cat to the veterinary clinic before your appointment.
1. Get Settled
Please arrive 10 minutes early for your appointment to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinary Team
Your pet's first visit to the veterinarian should be a fun introduction to a new place. Our team will take the time to meet you and get to know your cat or dog. Ask any questions you want, and we'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
During your visit, a member of our team will review your cat or dog's history and discuss your concerns about your pet's health. Your pet will then be thoroughly assessed by their veterinarian. Once this is complete, they will provide you with a diagnosis and treatment options.
We will create a detailed report of our diagnosis and the treatment plan for your cat or dog. This information will be kept on hand for future reference.
Our Pet Care Philosophy
At Lady Hammond Animal Hospital, we are dedicated to providing the very best in veterinary care to our cherished patients.
Our team of veterinary professionals proudly serves cats and dogs from across Halifax and beyond. We are passionate about providing comprehensive services and client education that help our patients thrive.
FAQs About Our Hospital
If you are new to our veterinary clinic, you are bound to have questions. Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, cheque, Visa, and MasterCard.
- Will I be provided with an estimate of costs?
Our team will provide you with a good-faith estimate of the cost of our services prior to treating your dog or cat. However, unforeseen circumstances may arise that impact your final bill.
We discuss our written estimates with all clients before they leave our facility, and we require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your cat or dog.
In the event that your cat or dog needs urgent care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care for cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs right here at our animal hospital.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your visit.
For your convenience, we can direct bill Trupanion.
New Patients Welcome
Lady Hammond Animal Hospital is accepting new patients from across the Halifax Regional Municipality! We'd love to welcome you and your cat or dog into our veterinary family. Get in touch to book your companion's first appointment.